Step out in excellence. Individuals and organizations mired in mediocrity failed to reach their potential, fall short of meeting customer expectations and do not achieve the best. Excellence demands dedication, creativity, innovation, cooperation and coordination between teams and departments. The analogy of the impact player works to explain the high bar necessary in today’s environment.
Impact players are peak performers, game changers and difference makers. They are recognized as the superstars in our organizations, schools, communities and families. They are the stars on the team, the leaders that people respect and emulate. The greater the number of impact player available, the more it accelerates and creates a critical mass necessary to reach your goals.
Organizations cannot afford wholesale mediocrity within their ranks. They must select the best talent, develop the best talent and retain the best talent. Just imagine how productive we would be if we increased the number of impact players within our group. They would realize that they are in need group of performers. Their presence would have a synergistic effect on the group. Employees would be more engaged and productive; students would achieve higher grades and test results. Businesses would consistently reach their productivity and financial targets.
There are 10 principles observed in impact players from academia, athletics, entertainment and business. This is not an exhaustive list and all of them may not be present in everyone.
Impact Player
A Natural Fitfor the Role
Excels in areas where their talents, skills and abilities are fully utilized
Powered by a Dream
Driven by ambitious and stretch goals to fulfill potential and purpose
A Student of the Game
Continuously learning information about their field and related areas
Fundamentally Sound
Masters the basics through practice and mental rehearsal
Sets High Standards
Fully engaged to beat their personal best, which exceed job requirements
Creative Expression
Develops new ways to improve work and play, with a style of their own
Passionate Execution
Aggressively implements plans and checklists to stay on tasks
Lead by Example
Personal actions match their words
Make Others Better
Elevates team performance by teaching and challenging the effort and results of peers
Serve Others
Willingness to share talent and resources – give back – pay forward
Burnout occurs when we try to do all things and be all things to all people. When we bite off more than we can chew and much more than we can digest. When we are running 100 miles an hour and need to reduce speed and take a rest, but we ignore the warning sign and keep going. Burnout occurs when we fail to acquire the skill to shape our lips and say No.
Burnout has three definitions that I would like for us to consider. The first two are from the Oxford dictionary.
the reduction of a fuel or substance to nothing through use or combustion.
the failure of an electrical device or component through overheating.
The third is from http://www.helpguide.org which defines burnout as “a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed, emotionally drained, and unable to meet constant demands. … Eventually, you may feel like you have nothing more to give.”
Together these definitions describe a situation where an individual is physically and psychologically drained. This is not a desirable state in high performance individuals or organizations. We are more productive and more valuable to our company and families if we develop strategies to preserve our overall health.
I coined the phrase, “we will kill you if you let us.” This was spoken because I saw people with good intentions, deny their families, allow the workplace to encroach into their living rooms by failing to structure their time and priorities properly. They refused to delegate or ask for help when the workload was too high.
When the burden is great and before it is too late, we must slow down. Review the poem, Slow Down and make a list of tactics you will use to improve work/ life effectiveness. This is a phrase that many organizations use instead of work life balance, because they realize that balance may not be possible.
Slow down
How many signals do you need?
A mind is tired,
A body fatigued;
A heart is idling
At high speeds;
As you push harder
To succeed.
You’ve seen examples
Of careers,
That crashed and burned
In overdrive.
You’ve seen the sorrow
In your peers,
Who lived each day,
But never alive.
You better slow down
Before you go down
For the count.
You’re running red lights
And go to bed nights
With what amounts
To a weary heart.
How long have you seen
Warning signs?
How long have you been
Scorning signs?
You awake and
The morning lines,
Are unkind,
For you can’t unwind.
You better slow down
And get the low down
On your soul.
Don’t let the red zone
Lead to a headstone
On the goal.
How many signals do you need?
A mind is tired,
A body fatigued;
A heart is idling
At high speeds;
Create the balance
And succeed.
Courage is not the absence of fear but proceeding in its presence. Courage is not necessarily acts of bravery against a life-threatening adversary. Courage can be defined as a situation where you are prompted to rise, step forward and risk something, to benefit yourself or others. You must be willing to go to the front of the line to demonstrate bravery. Therefore, Courage is not always about us. It is performed as a practice, a template, a role model to benefit others.
There are instances during a day or a season when you are being watched by your family, group, team, peers and community. How will you respond in difficult situations? When a fear generating dilemma appears, there is a courage stimulating response that is required. How will you respond? Will you be brave?
When an intimidating moment appears in the leadership gauntlet, it is a perfect opportunity to stand up, show courage and be on the front line and take the lead with your people. What does courage look like? It varies with the demand and the scale of the crisis. Courage could mean standing up for them when they are bullied by peers, strangers or management. It could be when unfair assaults on their skills, reputation and performance occurs during a meeting or performance review. Courage could occur during periods of uncertainty when patience and guidance are needed to help someone make it through a frightening predicament.
Courage could also manifest itself in the ability to show weakness, vulnerability, empathy and compassion. Courage provides the opportunity to let down your guard and connect with people. Look for opportunities to show people that you are on their side, that you can identify with them and fight with them. You can roll up your sleeves, join the fight and work with them.
As children we were told that curiosity killed the cat, but our response was always, but satisfaction brought them back. On one hand we accused curious people of being nosy. However, curiosity was a good thing when you were called precocious. Curiosity is a critical characteristic to possess. Cultivating the habit of being curious is a precursor to creativity and innovation. Employees who constantly approach products and practices with a curiosity lens, are an asset to you, for they will develop ideas to improve your organization.
A corporate culture saturated with curiosity is vibrant and expanding. These individuals examine the status quo to understand its origins, as they look for ways to improve design and execution to increase overall quality. One of the tools of the curious is an enhanced ability to ask questions. They know that the right question will provide them with the information they need to understand and improve overall performance. Why have we always done process, this way? Many professions depend on the ability to ask questions; lawyers, salespeople, counselors, coaches, teachers, parents, years, psychiatrists and lawyers.
Curiosity paired with questioning skills will uncover information needed in an environment of continuous improvement. Think of ways that you could be more curious and set up a process to establish a curiosity infused workplace. Have fun with it because it will be exhilarating.
Developing new skills requires a change management mentality. New skills must be practiced and reinforced over time, with continuous application. The more powerful and experiential the training with total immersion in the new skills, will result in new behaviors that are sustainable.
However, you must deal with inertia, which is resistance to change. Secondly you must contend with the temptation to resort to previous behaviors in the face of difficulty. Observation and experience reveal that in a crisis, if the new skills are not firmly embedded in the subconscious, we revert to previous behavior. We retreat to what is known, comfortable and firmly established. We may discard the new information, new practices for the comfortable behaviors of the past.
If change is not fully incorporated into your rote memory or natural rhythms, you may easily relapse. Therefore, it is important to have powerful implementation procedures that are rapidly reinforced repetition to replace the memorized subconscious behaviors.
Additionally, you must firmly believe in your people and adhere to your leadership pledge to their success. In the heat of battle, turmoil or a crisis, remember that your long-term effectiveness as a leader may hinge upon the following. Your ability to be steady, call while refusing to relapse and abandoning new programs and practices for the old way of doing things.
We appreciate those who perform for us, especially actors and actresses. In a world where authenticity and transparency are encouraged, we honor those, who make a living, assuming another identity and playing different roles. William Shakespeare wrote, in the play As you like it,
“All the world’s a stage,
And all the men and women merely players;
They have their exits and their entrances;
And one man in his time plays many parts,”
There are instances, where we assume certain traits and behaviors that initially feel awkward. They are not a natural part of who we are. We may be in the early stages of development. Therefore, we must fake it until we make it or act as if we have the skills, until they become a part of us.
When someone consistently plays a role, we can anticipate their actions and this predictability draws us into their character. This reminds me of us. We are vulnerable and share our personalities, so others can anticipate our actions. This predictability builds comfort, awareness and trust.
I was a part of a drama team at church, where we were trained by degreed professionals and practitioners, in the art of the theater. My manager questioned my hobby. I remember thinking, “you are asking me to act day at work, and least I can get some training to do it better.”
We are asked to act and play a role or different roles every day. We should at least play them with authenticity and transparency, until they are natural, realistic and believable.
In our role as leaders, there instances where we must act as a leader, until we put on the full mantle of the mindset and the role.
Through the practice of mental rehearsal, visualize an upcoming important conversation. Anticipate the worst possible outcome and how you will handle it.
Repeat step one several time to become comfortable with a range of response.
Role-play your goals with someone and give them permission to ask questions.
Conduct a mock interview and take turns being the applicant and the interviewer.
Read Michael Shurtleff’s book Audition to learn how actors prepare.
Read information on storytelling, public speaking and acting principles to improve your speaking and conversational skills.
Survival is our strongest need, according to many philosophers. Abraham Maslow lists it among our basic needs, which we must fulfill before we move on to satisfying other needs on our list of priorities. Survival is dependent upon making the necessary adjustments to changes in our environment. We must include these adjustments, as a part of our evolving skills.
The quality of survival is linked to our adaptation ability, therefore our success in making adjustment to competitors in the marketplace or whatever environment surrounds us. Our objective is to aim higher , rather than barely making it. We do not want to do just enough to get by. We want to thrive and prosper. A standard of living above the baseline of existence is a desirable goal. But to achieve this enhanced quality of life, we must make continuous adjustments to our behavior.
The poem Adaptation addresses the adjustments we need to make educationally, relationally and professionally to improve our prospects for higher earning power and fulfillment of purpose. Charles Darwin wrote about the survival of the fittest and that holds true in the development of species and in developing a personal profile competitive enough to make it in the business world. Adaptation encourages the survival of the fit; those who take the time and make the effort to anticipate challenges and respond to change. Only progress is satisfactory. Movement is essential to momentum.
If someone has not seen you in several years, what change would they notice?
How has your business environment changed?
What adjustments have you made or must make to keep up with new demands in your profession?
How have you adapted to the technological demands of your profession?
How do you stay on top of matters that require your attention?
Alvin Toffler mentioned that technology has accelerated in this world of high tech, but we have not changed that much socially, in something he calls high touch. How are you socially keeping up with the times?
How are you adapting to find time for the ones you love?
The opening quote in my book the Isle of knowledge states that “I feel pressure from my purpose to align my passion with my potential.” This sentence illustrates my internal struggle to find my purpose and ensure that it is connected to my passion, so that I realize my potential, and my desire to make a difference in the world.
What is your purpose? We wrestle with the realization that we are blessed and may have talent and opportunity that is not fully utilized. We tend to go with the crowd as it relates to our careers or to align ourselves with what is popular or the most financially rewarding. Information came out recently about the top 10 jobs for the future, which indicated technology was the dominant career choice. Are you a technologically driven person? How do you align technology with your purpose?
You may be in a job that is not rewarding or fulfilling, but it is a job that pays the bills. When you determine your purpose, can you provide space to pursue it and keep your day job? Pursuing your purpose may require you to develop a ‘HIT’ list (Hobbies, Interests, Talents). This may provide the vehicle for you to address and fulfill your purpose.
Your purpose can sometimes be recognized in the things they give you the most excitement or feeling of value. Oftentimes, purpose is not about you, but what you can do for others. Through purpose you may find your significance. During your leadership gauntlet you may encounter a variety of distractions that derail you from finding and fulfilling your purpose. But you may find that within your purpose is God’s plan for your life.
We are conditioned to complain when things do not go according to plan. We fall into a woe is me or calamity consciousness, only focusing on the bad. This forms a weight around our necks and makes it difficult to swim upstream. We lose our objectivity and dwell on the reasons for our dissatisfaction. Imagine a radical approach. What if we had a shift in perspective and searched for tangible benefits from our disappointments?
Looking for the blessings is counter intuitive and awkward the first few times you do it. It is helpful to ask yourself a series of questions. What value can I get from this mishap? How can this ordeal make me stronger? Where is the silver lining? Is God trying to get my attention and teach me something? Is this a chance to model behavior that could help someone else through a difficult season?
Looking for the blessing will open you to the possibilities of coping better, seizing opportunities, influencing others and personal growth. How will you use this mindset to enrich your day?
Look for the Blessing
In life’s adventures and catastrophes,
When bad things happened magnetically,
I spent considerable energy
In anger, unhappy, impatiently
Driven, then it occurred to me
That it could help me
Become stress free,
If I just looked for the blessing.
When leaving my house late
And the traffic was delayed,
Once frustrated, I never displayed
A sense of reverence,
I never prayed
Or took the time,
To look for the blessing.
I’ve learned there is a purpose in events.
I may have been spared pain and accidents
Or met new challenges that God presents
When He wants me to look for the blessing.
Things happen for His reason
According to God’s plan.
We are too busy to seize them
And take the time to scan
Our surroundings to handle
What we can
Or in essence,
To look for the blessing.
Lord what must I do in this pain?
You want more of me than to complain.
I know in the circumstances
A blessing is contained,
And I should look for the blessing.
There have been setbacks
But I have found,
That if I take the focus off of me
And look around,
There’s a message in a bottle,
Directions to higher ground
If I look for the blessing.
I should seek the opportunity to grow
To render kindness or to bestow
A gift to a stranger,
Or meet someone I need to know
As I look for the blessing.
Solving problems and making decisions are dependent upon structure. We must design the right format or technique to tackle each situation. The seamstress says that we should measure twice and cut once. The architect creates a blueprint, and from this structure, the building is constructed. Plans are formulated before actions are taken.
Structure is all around us. We find it in Nature, and we use it to govern our behavior, through rules and regulations. We establish goals to give direction to our actions. Structure is necessary to minimize disruption and confusion. Read the Structure poem, being mindful of the principles, consider the personal reflections and apply structure where it is needed in your daily activities.
Leadership for the Soul 